English in 30 Days – Terms and Conditions of Use
These Terms apply to your use of ‘English in 30 Days’. ‘English in 30 Days’ provides offline and online courses taught by expert teachers, providing easily accessible and customised study plans tailored to your and the batch skill level. By signing up or using any of the ‘English in 30 Days’ services, including all associated features and functionalities, as well as all digital content and software applications associated with our services, you are entering into a binding contract with ‘English in 30 Days’.
Please read these Terms carefully before you use the ‘English in 30 Days’ Service(s). By clicking “Agree and continue” to the terms and conditions of use before using the ‘English in 30 Days’ Service(s), you are confirming that you agree to be bound by these Terms.
If you do not accept these Terms, you may not use the ‘English in 30 Days’ Service(s) or access any classes.
Part 1 – General Terms and Conditions
Please be aware Location Specific Terms and Conditions may apply to this Contract in the location in which you are normally resident. If so, they will be set out in Part 2 and any General Terms which conflict with the Special Terms and Conditions will not apply to the extent they are limited by the Special Terms and Conditions.
‘English in 30 Days’ means the ‘English in 30 Days’ and its owner(s).
Cancellation Period means the 14-day cancellation period for ‘English in 30 Days’ described in clauses 11.5 to 11.7 of the General Terms and Conditions.
Content means any material from classes delivered online or other digital content or material that is made available through the ‘English in 30 Days’ Service (whether real time content or self-access).
Contract means the legally binding contract between you and ‘English in 30 Days’ on these Terms.
‘English in 30 Days’ is described in the Introduction to these Terms.
‘English in 30 Days’ Service means any services provided on ‘English in 30 Days’, including all live classes, associated features and functionalities, as well as all content and software applications associated with the services.
Fixed Plan means a particular type of plan that you choose to purchase. A fixed plan is defined by a one-off payment.
General Terms and Conditions means the terms set out in Part 1 of these Terms.
Location Specific Terms and Conditions means the terms (if any) set out in Part 2 of these Terms and which set out any additional local law variations to the General Terms and Conditions.
Order Confirmation means an order confirmation emailed to you in accordance with clause 2.2 of the General Terms and Conditions.
Payment Processor means ‘English in 30 Days’ third-party payment gateway provider for ‘English in 30 Days’.
Plan means either a Fixed Plan or a Subscription Plan.
Subscription Plan means the particular type of monthly/quarterly/yearly subscription to access the ‘English in 30 Days’ Service that you choose to purchase, including Silver, Gold and Platinum, which determines how many live classes you can join each month.
Terms means these terms and conditions of use (including the introduction, these General Terms and Conditions and the Location Specific Terms and Conditions) and any other documents referred to in them.
Trial means a trial by you of a Plan for a specified period without payment or at a reduced rate.
I, we, us, our means ‘English in 30 Days’.
You, your, yours means the person agreeing to these Terms.
Your Content means any content created, developed or in any way added on or to ‘English in 30 Days’ by you or through your password-protected account, such as during a class or any other part of ‘English in 30 Days’.
- How the Contract is formed
2.1 The pages of the ‘English in 30 Days’ website will guide you through the steps you need to take to purchase a Plan. The order process allows you to check and amend any errors before submitting your order.
2.2 Once the Payment Processor receives a legitimate payment for the Plan into its designated bank account, your Order Confirmation will be emailed to you. When you receive your Order Confirmation, you will be able to access your dedicated ‘English in 30 Days’ account straight away.
2.3 The Order Confirmation confirms ‘English in 30 Days’’s acceptance of your order and the Contract will only be formed, and become legally binding, when the Order Confirmation is provided to you.
- How to pay for a Plan
3.1 All prices for Plans offered on ‘English in 30 Days’ will be displayed during the order process. All prices quoted include applicable taxes and charges incurred by ‘English in 30 Days’ for use of debit or credit cards unless otherwise stated. You may incur additional charges for the use of debit or credit cards from your provider and those charges are in addition to the advertised price.
3.2 Payment can be made by credit or debit card, or e-wallet (or any other payment method permitted by ‘English in 30 Days’ such as gift vouchers) as explained in the order process. In all cases ‘English in 30 Days’ treats payment as confirmation that you are the person authorised to use that credit card or debit card and that you are over the age of 18 years.
- ‘English in 30 Days’ Payment Processor
4.1 ‘English in 30 Days’ uses a Payment Processor to facilitate your payments in respect of ‘English in 30 Days’. To allow our Payment Processor to verify and process your payments, it is necessary to provide certain personal information to the Payment Processor (including your name, financial details, billing address and telephone number).
4.2 When you purchase a Plan, payments by credit or debit card are processed immediately via the Payment Processor over a secure link (unless you are making use of a Trial). No card details are held by ‘English in 30 Days’.
4.3 Our Payment Processor will only use your personal information for the purpose of processing payments and in accordance with applicable data protection laws.
5.1 From time to time, ‘English in 30 Days’ may offer Trials or other promotional memberships for certain Plans. The pages of ‘English in 30 Days’ will set out the Plans that are eligible for a Trial and the duration of the Trial.
5.2 ‘English in 30 Days’ will require you to provide your payment details to start the Trial. By providing those details you agree that:
(a) for Trials of a Subscription Plan, we may automatically begin charging you for the paid Subscription Plan on the first day following the end of the Trial on a recurring monthly basis or another interval that we have informed you of in advance; and
(b) for Trials of a Fixed Plan, we may automatically charge you the one-off amount for the paid Fixed Plan on the first day following the end of the Trial.
5.3 If you do not want to continue with the paid Plan following your Trial, you must cancel the Plan before the end of the Trial. You may at any time during a Trial or promotional subscription choose not to convert or continue to a paid or non-promotional subscription as set out in these Terms and in the promotional membership terms. To exercise this option please use the Account Status function and click on the cancel option before the end of the Trial period.
5.4 Trials are only available for first time users. You agree not to make use of the same Trial on more than one occasion. We reserve the right to cancel your Trial and/or refuse your membership to a Plan if you attempt to make use of the same free Trial on multiple occasions.
- ‘English in 30 Days’ Service options
6.1 You can find a description of our ‘English in 30 Days’ Service options on the ‘English in 30 Days’ website, and we will explain which ‘English in 30 Days’ Service options are available to you when you create an account.
6.2 For Subscription Plans you automatically receive a set of class credits each month upon payment. The number of credits you receive will depend on the Subscription Plan you have signed up to. Class credits are used to book onto classes. The number of class credits required to book a class will be displayed on the ‘English in 30 Days’ website. You choose how to use your credits during each month. It is not possible to ‘roll over’ class credits to the next month of your subscription. You are responsible for using all your credits within their expiry date (30 days from the date of payment). Any credits not booked before their expiry date will be lost and cannot be refunded.
6.3 For Fixed Plans you make a one-off pre-payment giving you access to a teaching course or another part of the ‘English in 30 Days’ Service for a specific time period.
- Your obligations when using ‘English in 30 Days’
7.2 You are responsible for ensuring you have in place all hardware, software and telecommunications necessary to access and use the ‘English in 30 Days’ Service and will be responsible for all related charges, including the fees of internet service providers.
7.3 You agree not to:
(a) provide access to ‘English in 30 Days’ to any other individual or legal entity;
(b) disrupt, interfere with or restrict the use of the ‘English in 30 Days’ Service or the Content;
(c) use the ‘English in 30 Days’ Service in any way that prevents, disrupts or interferes with any other person’s use of the ‘English in 30 Days’ Service;
(d) abuse, harass, threaten, impersonate or intimidate any other users of the ‘English in 30 Days’ Service;
(e) upload or display any comments or materials through your participation in ‘English in 30 Days’ which are false, offensive, sexually explicit, defamatory, threatening, obscene or unlawful or which infringe intellectual property rights;
(f) probe, scan or test the vulnerability of ‘English in 30 Days’ or attempt to circumvent or hack any user authentication or security controls in respect of ‘English in 30 Days’;
(g) reverse compile, disassemble, reverse engineer, decompile, copy, duplicate, modify or adapt any software or other code or scripts forming part of ‘English in 30 Days’ (except to the extent permitted by law) or attempt to transmit to or via ‘English in 30 Days’ any information that contains a virus, worm, Trojan horse or other harmful or disruptive component;
(h) change, modify, delete, interfere with or misuse any files or other data created, owned or provided by ‘English in 30 Days’ or any third party provided as part of ‘English in 30 Days’ (except as expressly permitted under these Terms); or
(i) use the ‘English in 30 Days’ Service in contravention of any applicable law.
7.4 When using the ‘English in 30 Days’ Service to access the Content, you promise and agree to:
(a) at all times behave with honesty, integrity and show courtesy, consideration and respect to others;
(b) prepare for any class as reasonably required by ‘English in 30 Days’;
(c) participate fully in group work if required as part of any class; and
(d) respect the confidentiality of all information that you acquire in connection with ‘English in 30 Days’.
7.5 The opinions and messages posted by users at ‘English in 30 Days’ do not reflect and are not representative of the views of ‘English in 30 Days’ or its employees, affiliates, suppliers or partners. ‘English in 30 Days’ is not responsible for the content of messages published by users to other users they have identified through ‘English in 30 Days’.
- Technology limitations and modifications to ‘English in 30 Days’
8.1 ‘English in 30 Days’ will use reasonable endeavours to make the ‘English in 30 Days’ Service available at the date and time agreed on your Order Confirmation. However, certain technical difficulties, maintenance or testing, or updates required to reflect changes in relevant laws and regulatory requirements, may, from time to time, result in temporary interruptions. ‘English in 30 Days’ does not and cannot warrant or guarantee that your use of ‘English in 30 Days’ will be uninterrupted or error-free. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the ‘English in 30 Days’ Service may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
8.2’English in 30 Days’ may, from time to time, at its sole discretion and without prior notice to you, change, expand and improve the ‘English in 30 Days’ Service. We may also, at any time, cease operating part or all of ‘English in 30 Days’ or selectively disable certain aspects or portions of ‘English in 30 Days’ or any Content. Any modifications or eliminations of the ‘English in 30 Days’ Service or the Content are at the sole and absolute discretion of ‘English in 30 Days’, and your use of the ‘English in 30 Days’ Service does not entitle you to the continued provision or availability of ‘English in 30 Days’.
8.3 You understand, agree, and accept that ‘English in 30 Days’ will make reasonable efforts, although it has no obligation to maintain, support, upgrade, or update the ‘English in 30 Days’ Service or Content, or to provide all or any specific content through the ‘English in 30 Days’ Service.
- Cancellation of a class
9.1 If you cancel a booking more than 24 hours prior to the class, you will not lose the class credits used for that booking. If you cancel a booking within 24 hours of the class, the class credits will not be refunded. If you wish to cancel a class, you can do so via the Home page, where you can access “Your booked classes” on the dashboard.
9.2 If the class is cancelled by ‘English in 30 Days’, any class credits you’ve used to book the class will be re-issued to you.
- Managing your Subscription Plan
Billing and renewal
10.1 If you have selected a Subscription Plan without a Trial, payment will be taken upon order of the Subscription Plan. Your payment to ‘English in 30 Days’ for any paid Subscription Plan will automatically continue, and your Subscription Plan renew, at the end of the applicable subscription period, unless you cancel your paid Subscription Plan before the end of the subscription period at the time using the Account Status page. The cancellation will take effect the day after the last day of the subscription period current at the time.
10.2 You will receive a receipt of payment each month via email for ongoing Subscription Plans.
10.3 ‘English in 30 Days’ may change the price for the paid Subscription Plans from time to time and will communicate any price changes to you in advance. Any changes in price will take effect at the start of the next Subscription Plan period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the ‘English in 30 Days’ Service after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the paid Subscription Plan before the price change takes effect.
Updating billing details and payment
10.5 You can check your Subscription Plan details by logging into your ‘English in 30 Days’ account and by clicking on your name in the top right-hand corner. You will see a drop-down menu with various options to choose from, including Account Status.
10.6 If you wish to change your billing details and payment method, you can do so by clicking on “Change payment method”. New payment details will be stored by our Payment Processor and used to process subsequent payments.
Upgrading your monthly Subscription Plan
10.7 If you wish to change the number of classes you attend each month, you can opt to upgrade or downgrade your Subscription Plan by contacting Customer Support at firstname.lastname@example.org at least 72 hours before the next billing date.
- Cancellation of the Contract
11.1 This Contract will continue to apply to you until cancelled by either you or ‘English in 30 Days’.
Cancellation by ‘English in 30 Days’
11.2 ‘English in 30 Days’ may cancel this Contract or suspend your access to the ‘English in 30 Days’ Service by giving you notice in writing (whether by email or otherwise) at any time if you breach these Terms (but not if it is a trivial breach), in which case ‘English in 30 Days’ shall have no liability or responsibility to you, and ‘English in 30 Days’ will not refund any amounts that you have already paid for the relevant Plan period.
11.3 ‘English in 30 Days’ may also cancel the Contract or suspend your access to the ‘English in 30 Days’ Service at any time, without liability to you if:
(a) ‘English in 30 Days’ is unable to provide the ‘English in 30 Days’ Service in full due to a reason beyond its reasonable control; or
(b) ‘English in 30 Days’ withdraws part of or the whole of the ‘English in 30 Days’ Service and/or the Content (in which case we shall provide you reasonable notice in advance of doing so).
11.4 If ‘English in 30 Days’ cancels the Contract under clause 11.3, you will be entitled to receive a full refund of the price paid for any unused class credits as at the time of cancellation.
Cancellation by you within 14-day Cancellation Period
11.5 You have a legal right to cancel a Plan and receive a full refund of all payments we have received from you within the Cancellation Period for any reason (even if you change your mind), except that right will not apply if, during the Cancellation Period, you have attended any class.
11.6 Unless lost earlier in accordance with clause 11.5:
(a) the Cancellation Period will end 14 days after the day on which you received your Order Confirmation if you purchase a Plan with no Trial; or
(b) if you sign up for a Trial, you agree that the Cancellation Period for the paid Plan for which you are receiving a Trial ends 14 days after you start the Trial.
11.7 To exercise the right to cancel, you must cancel your Plan through the Account Status page on ‘English in 30 Days’.
11.8 If you exercise your right to cancel a Plan within the Cancellation Period under clauses 11.5 to 11.7, ‘English in 30 Days’ will reimburse to you all payments received from you in respect of the relevant Plan. ‘English in 30 Days’ will make the repayment without undue delay, and not later than 14 days after it is informed about your decision to cancel the Plan.
11.9 ‘English in 30 Days’ will make the repayment using the same means of payment as you used for the initial transaction.
Cancellation by you after the 14-day Cancellation Period
11.10 After the Cancellation Period has expired, if you no longer want to learn with ‘English in 30 Days’, you can cancel your Plan by clicking on the cancel option using the Account Status page. Once your Plan has been successfully cancelled, you will receive an email confirming its cancellation.
11.11 Upon cancellation of a Subscription Plan, you will be able to use any unused class credits until the end of the relevant billing month. Your account will expire at the end of your billing month and you will subsequently not be able to book classes after the expiration date of your Subscription Plan. In this case we will not refund any subscription fees already paid to us.
- Data protection
- Equality, diversity, and inclusion
13.1 ‘English in 30 Days’ seeks to ensure equal opportunities are provided to all individuals.
13.2 If you have a disability or special need, ‘English in 30 Days’ will make reasonable adjustments to make sure that you have, as far as is reasonable, the same access to everything that is involved in the ‘English in 30 Days’ Service as a person without a disability or special need.
13.3 Please provide ‘English in 30 Days’ with details of your disability and special needs as soon as possible upon starting your Plan.
- Intellectual property
14.1 ‘English in 30 Days’ is the owner or the licensee of all intellectual property rights in the Content and in the design, structure, “look and feel” and the arrangement of ‘English in 30 Days’. We grant you limited, non-exclusive, revocable permission to make use of the ‘English in 30 Days’ Service for the purposes of your study and research, and limited, non-exclusive, revocable permission to make personal, non-commercial use of the Content for the purposes of your study and research (collectively, “Access”). This Access shall remain in effect until and unless this Contract is cancelled by you or ‘English in 30 Days’. You agree that you are using the ‘English in 30 Days’ Service and Content for your own personal, non-commercial use and that you will not redistribute or transfer the ‘English in 30 Days’ Service or the Content.
14.2 You must not use the Content or material contained in the ‘English in 30 Days’ Service for any other purpose without our prior written approval, including:
(a) for commercial purposes;
(b) republishing any of the Content on another website;
(c) modifying the Content in any way (unless permitted to do so on the relevant part of ‘English in 30 Days’);
(d) using any illustrations, images, video or audio sequences or any graphics within ‘English in 30 Days’ Content separately from any accompanying text; and
(e) removing any trademark, copyright or other proprietary notices contained in or appearing on ‘English in 30 Days’ or any of the Content in whole or in part.
14.3 If you wish to make any use of ‘English in 30 Days’ Content that is not authorised by these Terms, please contact us at email@example.com for permission explaining the purpose of use and full details of any the Content you wish to use.
- ‘English in 30 Days’’s liability to you
15.1 Nothing in these Terms shall limit or exclude ‘English in 30 Days’’s liability for death and/or personal injury caused by the negligence of ‘English in 30 Days’ or any of their employees, agents or subcontractors, for fraudulent misrepresentation and any other liabilities which cannot as a matter of law be limited and/or excluded.
15.2 Subject to clause 15.1, ‘English in 30 Days’ does not accept responsibility and expressly exclude liability for any loss or damage to your property that occurs where ‘English in 30 Days’ is delivering the ‘English in 30 Days’ Service.
15.3 Subject to clause 15.1, ‘English in 30 Days’ shall not under any circumstances whatsoever be liable to you (whether for breach of contract, negligence, breach of statutory duty or otherwise) for any:
(a) losses that were not foreseeable to both you and ‘English in 30 Days’ when the Contract was formed;
(b) losses that were not caused by any breach on the part of ‘English in 30 Days’; or
(c) loss of profit, loss of business, business interruption or loss of business opportunity arising under or in connection with the Contract.
15.4 If defective Content which ‘English in 30 Days’ has supplied damages a device or Your Content, and this is caused by ‘English in 30 Days’’s failure to use reasonable care and skill, ‘English in 30 Days’ will either repair the damage or pay you compensation for the damage caused. However, ‘English in 30 Days’ will not be liable for damage which you could have avoided by following ‘English in 30 Days’’s advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by ‘English in 30 Days’.
15.5 Subject to clauses 15.1, 15.2, 15.3 and 15.4, ‘English in 30 Days’’s liability in connection with the Contract will be limited to the price paid by you for the Plan purchased under the Contract.
- Failure to comply with these Terms
16.1 If ‘English in 30 Days’ believes that you have not complied with these Terms, ‘English in 30 Days’ may:
(a) refuse your further use of and/or access to ‘English in 30 Days’; and/or
(b) delete your account; and/or
(c) remove and/or edit any or Your Content from the platform.
- Other important terms
17.1 ‘English in 30 Days’ may transfer the Contract (in whole or in part), or subcontract or delegate the delivery of ‘English in 30 Days’ Service in any manner at its sole discretion to: (i) any separate entity controlled by ‘English in 30 Days’ or otherwise forms a part of ‘English in 30 Days’ group of entities; or (ii) any provider of outsourcing or third party services that is engaged under a service contract to provide services to ‘English in 30 Days’.
17.2 The Contract is personal to you and so you cannot transfer any or all of your rights or obligations under these Terms to another person without the prior written consent of ‘English in 30 Days’.
17.3 Other than as stated in clause 17.4 or as explicitly agreed upon in writing between you and ‘English in 30 Days’, these Terms constitute the entire Contract between you and ‘English in 30 Days’ in relation to ‘English in 30 Days’ and supersede any prior agreements in relation to the subject matter of the Contract, whether written or oral. To avoid any misunderstandings about the content of the Contract, please make sure that you ask for any changes, or additions, to the terms of the Contract be put in writing by a ‘English in 30 Days’ representative.
17.4 Please note, however, that certain aspects of your use of the ‘English in 30 Days’ Service may be governed by additional terms. That could include, for example, access to the English Service as a result of a free or discounted Trials, a promotional subscription, or together with other services. When you are presented with such an offer by ‘English in 30 Days’, we will provide you with any related additional terms, and you may have an opportunity to agree to additional terms. To the extent that there is any irreconcilable conflict between any additional terms and these Terms, the additional terms shall prevail.
17.5 If ‘English in 30 Days’ does not insist immediately that you do anything you are required to do under these Terms, or if ‘English in 30 Days’ delays in taking steps against you in respect of you breaching this Contract, that will not mean that you do not have to do those things and it will not prevent ‘English in 30 Days’ taking steps against you at a later date.
17.6 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
17.7 Subject to the Location Specific Terms and Conditions (Part 2) the laws of India apply to the Contract and any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims). For the avoidance of doubt, this Contract is deemed to have been formed in India unless the Location Specific Terms and Conditions state otherwise.
17.8 ‘English in 30 Days’ hopes to make your experience of dealing with ‘English in 30 Days’ an excellent one and welcomes your comments, suggestions and details of satisfaction or dissatisfaction. If you have any comments or complaints in relation to the Contract, please contact us at firstname.lastname@example.org.
17.9 If a complaint, dispute or claim is not successfully resolved through discussions between you and ‘English in 30 Days’, the courts of India will have exclusive jurisdiction over any claim arising from, or related to, the Contract.
17.10 ‘English in 30 Days’ may contact you or provide a notice referred to in this Contract through the ‘English in 30 Days’ or by sending you an email to the nominated email address provided by you during the order process.
- Contacting ‘English in 30 Days’
18.1 If you have any questions, comments or enquiries about the Contract or ‘English in 30 Days’, please contact us at email@example.com.-